Shipping policy

We currently ship within Australia only. International shipping isn't available yet, we're focused on getting great oolong (and the teaware to enjoy it from) to our local community first.

Dispatch

All orders are dispatched from our Melbourne studio within 48 hours, Monday to Friday.

Delivery options

Standard — $10 (free for orders over $100)

• Melbourne: 2–4 business days
• Interstate metro: 3–5 business days
• Regional and remote areas may take a little longer

Express — $18

• Next business day for Melbourne and most major capital cities (excludes Darwin and outer-Perth addresses)
• Regional and remote areas: 2–3 business days

Tracking

Every order ships with tracking via Australia Post, so you'll always know where your tea, or teapot, has gotten to.

Packaging

Ceramics are individually wrapped and cushioned for the trip. Fragile pieces get treated like the one-of-a-kind items they are.

Delivery estimates

Business days exclude weekends and public holidays. Estimates are our best guess, not a guarantee, if your order's running well past the window above, get in touch and we'll look into it.

Last updated: August 2026