Where do your oolong teas come from?
Our teas are sourced directly by us from independent, multi-generational tea farms in Taiwan. We source seasonally in small batches to guarantee the freshness and purity of each harvest.
Is your tea organic?
Our single-origin oolongs aren’t certified organic, but we take purity and processing standards seriously. Our partner farms have each batch independently tested by SGS for pesticide residues, and our facility follows FSSC 22000, ISO 22000 and HACCP standards. We’re also Halal certified in Taiwan, with strict standards for safe and uncontaminated processing.
How should I store my oolong tea?
Oolong tea is best stored in a cool, dry place away from direct sunlight, heat, and moisture. After opening, keep the bag tightly sealed to help preserve the tea’s freshness and aroma.
We’ve included a reusable bag clip to help you seal the bag between brews. For the best flavour, keep your tea sealed and store it to a tea tin for longer-term storage.
How long does delivery take?
We currently ship within Australia only. International shipping is not available yet as we focus on our local community.
All orders are dispatched from our Melbourne studio within 48 hours (Mon–Fri).
- Standard (Free over $100): 2–4 business days for Melbourne; 3–5 business days for interstate metro areas. Regional and remote addresses may take a little longer.
- Express: Next business day for Melbourne and most major capital cities (excludes Darwin and outer-Perth addresses). Regional and remote areas may take 2–3 business days.
What are your Australian shipping rates?
We currently ship exclusively within Australia. International shipping is not available yet as we focus on our local community.
- Standard (2–5 business days): A flat rate of $10.
- Express (1–3 business days): $18 flat rate for when you need your tea a little sooner.
How do I clean and care for my handmade teaware?
For our Everyday Ware (glazed ceramics and glass), a gentle rinse with warm water is perfect. For our Artist Editions, never use dish soap or detergents. The porous clay absorbs the essential oils of the tea over time, building a unique patina. Simply rinse with boiling water and let it air-dry completely.
What happens if my teaware arrives damaged?
Please email photos to us within 48 hours of delivery.
- Everyday Wares: We will courier a replacement immediately or issue a full refund at no extra cost.
- Artist teaware: As these pieces are one-of-a-kind and cannot be replaced, we will provide a prepaid return label and issue a full refund upon receipt.
Do you offer B2B wholesale for coffee shops?
Yes, we partner with select spaces that value single-origin tea. For specialty coffee shops within Melbourne metro, we can visit your space to conduct a private tasting session and demonstrate our brewing workflows.
Why Toolong Studio? We know our coffee, love a good single-origin, and enjoy experimenting. Let’s work together to create tea drinks that feel right for your space and go beyond the usual matcha.
To discuss partnering with Toolong, contact us at wholesale@toolongstudio.com.