Refund policy

Cancellations

Changed your mind right after ordering? We get it. Cancel within 24 hours of placing your order for a full refund, no questions asked.

Just email support@toolongstudio.com with your order number as soon as possible, once 24 hours have passed (or once your order has shipped, whichever comes first), our standard Change of Mind policy applies and we're no longer able to cancel or refund the order.

Arrived Damaged or Broken

If your purchase arrives broken, please email us photos within 48 hours of delivery.

  • Everyday Wares We will courier a replacement immediately, or issue a full refund at no extra cost to you.
  • Artist Teaware As these pieces are one-of-a-kind and cannot be replaced, we will provide a prepaid return label and issue a full refund upon receipt of the item.
Change of Mind

We do not offer returns or refunds for change of mind. Please choose carefully, and reach out to us before ordering if you have any questions about a product, we're always happy to help.

How to Start a Return
  1. Email support@toolongstudio.com with your order number and photos of the damage.
  2. We'll confirm next steps within 2 business days.
  3. Refunds are issued to your original payment method once the return is received and processed (where applicable).
Questions?

Reach out at support@toolongstudio.com, we're happy to help.


Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If an item is faulty, not as described, or doesn't do what it's meant to do, you're entitled to a repair, replacement, or refund regardless of the terms above, this applies whether or not the fault is reported within 48 hours.

Last updated: August 2026