Toolong Studio ("we", "us", "our") operates toolongstudio.com. This policy explains what personal information we collect, how we use it, and the choices you have. We're based in Australia and handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our site or making a purchase, you agree to the collection and use of information as described here.
1. Information we collect
Information you give us directly:
- Name, email address, phone number
- Shipping and billing address
- Payment details (processed securely by our payment provider, we don't store full card numbers)
- Order history and preferences
- Any information you provide when contacting us (e.g. customer support emails, reviews)
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referring website
- Cookies and similar tracking technologies (see Section 5)
2. How we use your information
We use your information to:
- Process and fulfil orders, including shipping and payment
- Communicate with you about your order (confirmations, shipping updates, customer service)
- Send marketing emails, if you've opted in (you can unsubscribe anytime)
- Improve our website, products, and customer experience
- Detect and prevent fraud or misuse of our site
- Meet legal and accounting obligations
3. Who we share information with
We share personal information only where necessary to run our business:
- Shopify — our e-commerce platform, which processes and stores order and customer data on our behalf.
- Payment processors (e.g. Shopify Payments), to securely process payments. We do not see or store your full card details.
- Klaviyo — our email marketing platform, used to send order updates and (if you've opted in) marketing emails.
- Judge.me — our reviews platform, used to collect and display product reviews. If you submit a review, your name and review content may be displayed publicly.
- Shipping carriers (e.g. Australia Post), to deliver your order, which requires sharing your name and delivery address.
We do not sell your personal information to third parties.
4. Where your information is stored
Your information may be stored and processed outside Australia, including by service providers such as Shopify and Klaviyo who operate international infrastructure. Where this happens, we take reasonable steps to ensure your information is protected consistently with the Australian Privacy Principles.
5. Cookies
We use cookies and similar technologies to:
- Keep items in your cart as you browse
- Remember your preferences
- Understand how visitors use our site (analytics)
- Support marketing and re-targeting, where applicable
You can disable cookies through your browser settings, though some site features may not work properly without them.
6. Your rights
Under Australian privacy law, you have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where we're not required to keep it (e.g. for tax/accounting purposes)
- Opt out of marketing communications at any time (unsubscribe link in any email, or contact us directly)
To exercise any of these rights, contact us using the details in Section 9.
7. Data retention
We keep personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements (e.g. order and tax records).
8. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including relying on the security measures of trusted providers like Shopify. However, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.
9. Contact us
If you have questions about this policy or want to exercise your privacy rights, contact us at: legal@toolongstudio.com
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will reflect the most recent version.
Last updated: August 2026